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I spent 1.5 hours trying to figure out what combination of keystrokes would force the shopping cart to update the shipping costs. It said I had free shipping, but the system would not bring up the correct price.

It is no wonder that a retail company such as BonTon/Elder Beerman is hurting financially, when the simplest this should be an online order.

I don't care anymore about battling with the website - I am going someplace else for my purchase online. If EB/Bonton wants to make headway in the new online markets, they need to get a new consultant and team to redesign the website.

Product or Service Mentioned: Elder Beerman Website.

Reason of review: website shopping cart.

Monetary Loss: $100.

I didn't like: Shopping cart checkout.

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