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Elder Beerman - Their 'customer service' is a joke!

I purchased beats headphones for christmas present. They stopped working by february so i found out how to return them- told thered be no problem exchanging or refunding! Ha! I sent them back in march and they still have done nothing! Claiming now they lost my return and theres nothing they can do! Wtf! $200 headphones im supposed to forget? No *** way! They refuse to refund or exchange even with receipt and then lose my return! No reason they're closing!
1.0
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#1251096
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Went in to pick up an order I placed online for in store pickup was informed from Chris they don't do that there this isn't Walmart. I work 3rd shift and drove from out of town in freezing rain to be treated like this. Really!! She needs to learn respect and how to...
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I liked
  • Findlay ohio store
#1167530
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Elder Beerman in Frankfort, Kentucky - Return with receipts declined

Apparently there is a limit to number of returns one can make at Elder Beerman in Frankfort that is kept a secret. I purchase online because there is limited "non little old lady" clothing in Frankfort. I won't be doing business with this chain because it isn't return friendly. Solution--- other stores suit my needs better. Closed my account. Bye bye Elder Beerman and Bob-Ton. You are dead to me.
1.7
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
Layout of Store
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Website
#1072278
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Elder Beerman - ElerBeerman-BonTon
Elder Beerman - ElerBeerman-BonTon
returns DON'T WASTE YOUR TIME OR MONEY. After receiving merchandise that was repackaged in a mailing envelope to disguise a VERY damaged carton, upon further inspection, there were TWO orange labels indicating there were parts missing. Customer service would not send a...
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1.4
#888265
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I spent 1.5 hours trying to figure out what combination of keystrokes would force the shopping cart to update the shipping costs. It said I had free shipping, but the system would not bring up the correct price. It is no wonder that a retail company such as...
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1.0
I didn't like
  • Shopping cart checkout
#849817
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