Elder Beerman - ElerBeerman-BonTon
DON'T WASTE YOUR TIME OR MONEY. After receiving merchandise that was repackaged in a mailing envelope to disguise a VERY damaged carton, upon further inspection, there were TWO orange labels indicating there were parts missing.
Customer service would not send a shipper to pickup merchandise. USPS refused to accept package as I received it. Customer service Rep agreed to credit my account an additional $15.00 for time, mileage and packaging materials needed to return merchandise.
Three phone calls/emails later....and 6 weeks later, they have reneged on their initial communication to insure customer satisfaction.
Review about: Elder Beerman Customer Care.
Reason of review: Poor customer service.
Preferred solution: issue additional $15.00 credit as promised/discussed.